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Quality & Patient Safety

High-quality care is safe, effective, efficient, patient-centered, equitable, and timely. CHIA measures quality to promote improvement and value.

We are able to support healthcare reform by providing quality information to health industry stakeholders to monitor, research, or seek to improve health system performance. We report on a broad array of healthcare provider types and care delivery models at both the organization-specific and aggregate levels.

CHIA uses quality measures and data that are highly credible and widely used across the health care industry. Data are sourced from other government agencies, private organizations and from CHIA’s wide array of databases.

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CHIA monitors and reports on the quality of care provided in the Massachusetts health care system using a standardized set of metrics, the Commonwealth's Standard Quality Measure Set (SQMS). Read more...

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CHIA has released an interactive dashboard with the results from the Quality Measure Catalog survey. Health care quality measurement serves an important role in ensuring that patients receive high quality care, identifying areas for improvement, and facilitating accountability. Read more.....

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As part of CHIA’s ongoing work to monitor health care quality in the Commonwealth, A Focus on Provider Quality: Selected Clinical Measures, 201 and 2020 examines performance across a subset of metrics from the NCQA Healthcare Effectiveness Data and Information Set (HEDIS). Read more....

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CHIA maintains a standard set of measures for monitoring and improving Massachusetts health care. This ensures that providers of the same services are measured on consistent criteria that align with Massachusetts reform priorities. Read more...

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The Betsy Lehman Center for Patient Safety is an independent state agency with a broad mandate to improve patient safety in Massachusetts. Read more